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Mobile Retail Suite™ Instore


Challenge

  • Ensuring the permanence of store operators on the sales board. Eliminate offices and the need for systematically moving around to access and process information.
  • Ensure the autonomy of operators in sales and support processes.




Solution

Tlantic MRS InStore
With our mobility solution, store operators now have all the logic and functional information inherent to a good store operation at their fingertips, either on-line or off-line:




Mention

The support given by MRS InStore to store daily processes, up until now executed manually, has ensured that in over 900 stores, about six thousand employees were able to perform over 15 distinct operational activities without leaving the sales board. The creation of an annual added value of about 10 M€, approximately 0.3% of all sales, has been confirmed.

"Information is now available where necessary, and when necessary. Thus, we avoid unnecessary travels to the offices, simplifying our employees’ lives, and improving customer service," says João Amaral, Sonae Distribuição Innovation Director.




Mobile Retail Suite™ Sales


Challenge

  • Transforming all salesmen into top salesmen. Align at the top.
  • Ensuring salesmen know more about the products than the customers: improving on spot sales and customer support, with sales guidelines, full product information, articles comparison engine, competition prices access, comments and products rating.




Solution

Tlantic MRS Sales
The Assisted Sales mobile solution enables the salesman to have all the information on the article accessible in a tablet, up-selling and cross-selling features, privileged customer information.




Mention

"Sales is a powerful sales weapon. Finally, we ensure a balanced dialogue with the customer and that every salesman is prepared with the best sales argument. The fact of managing to close the sale at the moment, on the same spot where the sale occurs, is vital! We increase sales, customer service quality, customer satisfaction and, at the same time, we attain a reduction of the % of customers leaving the store without buying."




Mobile Retail Suite™ Customer


Challenge

  • Greater interaction with the customer in the scope of loyalty programs: electronic customer card, digital couponing, customized promotions, smart purchase lists, etc.
  • Improving the service and purchase experience, at the store and otherwise.




Solution

Tlantic MRS Customer
The BYD (Bring Your Device) application, supported by last generation mobile devices and that allows the retailer to configure a whole set of services and features to offer customers: Product scanning, articles detailed information, lists, coupons, loyalty card, store location, push alerts, such as promotions, etc.




Mention

"With Customer, customers will now have a powerful information tool on their hands, reducing uncertainties, which improved the interaction with store operators. Besides, since they bring their mobile phones on them, they also have their customer cards on them at all times, as well as discount coupons and shopping lists. This allowed for decreasing purchase dropout rates and to eliminate the dissatisfaction associated to the absence of any such purchase facilitator elements. We are now closer to our customers and our customers feel closer to us."




Mobile Retail Suite™ Logistics


Challenge

  • Paperless control of thousands of logistics assets used for carrying goods from the distributions centres (DC) to the stores.
  • Ongoing monitoring with check points at the exits of DCs, in transit, at the store and within the store.




Solution

Tlantic MRS Logistics
Mobile, evolving, and configurable solution, easy integrated with already existing systems. An integration layer allows the application to "dialogue" with the assets management system, while GPRS mobile data, in real time, communicate with the several locations and operation agents.





Mention

"Drivers can already communicate to the delivery location, in due time, delivery approval details and at the moment they happen:
 Thus avoiding delays, document misplacement, and incorrect information resulting from written documents, often illegible. Each programmed delivery can now be centrally verified and stored in a matter of seconds. Assets management is 100% precise, which offers a surprisingly positive return for drivers, stores and companies."




Workforce Management™


Challenge

With over 20.000 employees on 900 stores, the challenge is planning schedules of all workers, in advance, and respecting all legal restrictions, the stores’ customer flows, and worker’s skills and motivations.




Solution

Tlantic Worforce Management
Has been chosen and implemented based on stages, with great care given to change management, organizational impact and alignment with the company’s internal rules.




Mention

Labor costs reduction and the decrease of HR and store team’s planning efforts were visible.

"What the solution's implementation reflected most was the increase in employees' satisfaction levels, with noticeable improvements in the social environment; the elimination of labor fines for breaches related to loads or vacations; greater performance and greater visibility in performing tasks for managers."




Unifo™


Challenge

Acquisition of a new stores’ Insignia by a large corporate group.




Solution

Tlantic UniFO: Arises as the winning solution due to its multi-company feature (multi-insignia), easiness of product location, ability to interact with a high level of store front HW devices, and





Mention

"The specialized services offered by Tlantic’s team have allowed for configuring and certifying the solution for new systems (HW and SW), making it possible to commission about 180 POS earlier than expected. The UniFO framework has offered the necessary structure and modularity for the safe and fast implementation of new requirements. As a result, the UniFO is, today, the single front-office solution for the Group."






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Distinctions
IDC EHI World Retail Awards CMMI