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Tlantic offers specialized corrective and progressive maintenance services focused on retail businesses.

Our processes are based on ITIL methodologies, implementing service levels, indicators and teams’ polyvalence.





Our teams are familiar with business language and take action at the client's side, speeding up corrections and improvement needs, with the necessary sense of urgency.

We currently support clients in countries such as Brazil, Africa, Ireland, Spain and Portugal.

We are a Senior retail specialists team and our track record confirms the attainment of service levels close to 100%.

We are prepared to offer different types of services, such as:
  • Alert service, quick support
  • 1st, 2nd and 3rd level support
  • Implementation of a Knowledge base for clients
  • Active management with monthly executive report, direct and exclusive support
 
Tlantic is concerned with being there, and maintaining a close relation with the client throughout the implemented systems' lifecycle, and to follow-up new projects that eventually arise with the natural evolution of the client's business needs.


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Distinctions
IDC EHI World Retail Awards CMMI